If an employee isn't seeing a benefit, but has access to Ben, they might not be eligible.

How to check why an employee is not eligible for a benefit

How to rate the priority of my Support Ticket

Anna Davidson

Mandeep

Max Herrera

For queries on how to use the Admin Portal

The Admin Portal

Navigating the Payroll Report

Reporting

Managing a Budget

Managing Budgets

How do I edit a benefit?

Follow the steps to remove an employee from a benefit directly within the admin portal.

Manually opt an employee out of a benefit via the admin portal

Lydia

Managing Benefits

How to remove funds from a card connected to a programme

Deducting funds from a user's card

How to top up a card connected to a programme

Adding funds to a user's card

Assigning rewards

Managing Allowances

How to change the level of an users access

Changing the admin permissions of a user

Manually adding new users to the platform

Send out another invite link to those that need it

Re-sending a platform invite to a user from the admin portal

Removing recent leavers from the platform

Deactivating a user profile within the platform

How do I move an employee from one of our instances to another?

How to fill out and complete missing requirements on user profiles within the platform!

How to action incomplete data and missing enrollment data

Manually unassigning a programme

Here's a breakdown of all the preset roles available, and what each role can do on the ECC.

What are the different roles & permissions?

How to create and add tags or notes to an employee

Creating & adding tags/notes to an employee

Manually assigning a programme

Check out how to exclude certain employees from the HRIS integration on the admin portal so they have access to Ben for longer.

Exclude users from the HRIS on the admin portal

Ben Team

Krys Otulak

Managing Employees

Digging deeper into the Company Wallet Report

The Company Wallet Report

How to ensure that your GBP top-ups don't get rejected

Linked Accounts

Managing Your Account

Find answers and get help from Intercom Support and Community Experts

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