If you need to deduct money from a user's card—perhaps they used the wrong card for a transaction or a specific charge was missed—it's easy to do!

In the admin section of your Ben account, click on Allowances. Select the card you wish to deduct funds from, and a new screen will load.

Click on Deduct Money, and you'll be guided through the next steps.

Here, you can enter the relevant details: the reason for the deduction, the amount to remove from the user's balance, and the date for the funds to be deducted.

By clicking Next Step, you'll be prompted to select the person or persons to whom the deduction applies from the list of users.

Finally, click Deduct money to complete the action!