How to renew your card when the expiry date is coming up

What happens when my card is due to expire

Is my Ben Card an actual card?

Does Ben Charge an FX fee?

How to order a physical card via desktop and the mobile app.

Ordering and receiving your physical Ben card

Add your Ben card to Apple Pay to use your allowance on the go 📲

Adding your Ben card to Apple Pay

What to do if you don't have a receipt for a transaction on your allowances!

I don't have a receipt, what should I do?

Uploading receipts for your allowance card transactions

Submitting a receipt for a Ben card transaction

Here you'll find instructions on how to upload a receipt vie the Mobile App for a Ben Card transaction

Submitting a receipt on the Ben App

Konky Wang

Krys Otulak

Ben Team

The Ben Card

Update the phone number connected to your Ben card

Updating the phone number connected to your Ben card

Resetting your passcode

Having issues and receiving error messages when trying to add your Ben card to your Apple/Google Wallet

I can’t add my Ben card to my Apple/Google Pay Wallet

How to freeze and unfreeze your Ben card, and what to do if a card shows as inactive that you didn't freeze.

Freezing and unfreezing your Ben card

To make online payments with your Virtual Ben card, you'll need to access your card details from your Ben profile. Steps for desktop and mobile app are both included.

How To View Your Card Details

For articles on the different actions you can take with your Ben card

Card Actions

Using your Ben card when travelling abroad

Do I incur any fees when I use my Ben card abroad?

How to view your cards PIN

Add your card to Google Wallet to use your allowance on the go 📲

Adding your Ben card to a Google Wallet

Why a payment can show as 'pending', when the held money comes back, and why that timing is set by the merchant and card network.

My transaction did not go through and now it is 'pending'. When will I get the money back?

How a merchant refund reaches your Ben card, when to expect it, and how it works with your allowance's expiry.

Will I receive funds back on my card if refunded with a merchant?

For articles on using your card in stores and online

Using your Ben card

If you've ordered a Physical Ben card, here's a breakdown of how to activate it for use!

How do I activate my Physical Ben card?

Set your card shipping address in the platform by following the instructions below if you wish to request a new card to be delivered!

How to set your card shipping address

For articles around ordering and activating your physical Ben card!

Physical Ben Card

Do I have to submit a receipt for every transaction?

Submitting Receipts

Steps needed to submit a reimbursement via desktop or mobile app.

Submitting a reimbursement request

How to change the bank details for a reimbursement.

How to update the bank details for your reimbursement

Waiting on your Reimbursement Request to be actioned and funds returned 💰

Reimbursement Timelines: When to Expect Your Payment

Can I cancel a reimbursement request?

Restrictions on where/how reimbursements can be paid

Reimbursement restrictions

Learn why reimbursements might not arrive and how to update them in a few easy steps.

I haven't received my reimbursement. Why?

Reimbursements

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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