Go to Ben
All Collections
The Ben Card
The Ben Card
For queries on how to use your Ben card!
13 articles in this collection
Written by
Ben Team,
Josh Wilkinson,
and
Shaiyana Clocanas
Physical Ben Card
How do I activate my Ben card?
Written by
Ben Team
Updated over a week ago
Freezing your Ben card
What to do if you lose your card or have noticed unauthorised transactions on your card
Written by
Josh Wilkinson
Updated over a week ago
When will I receive my plastic/physical cards?
Written by
Ben Team
Updated over a week ago
What's the difference between my Passcode and my PIN?
Passcode vs. PIN
Written by
Ben Team
Updated over a week ago
Using My Ben Card
What you can purchase with your allowance(s)
A breakdown of where you can spend your allowances!
Written by
Shaiyana Clocanas
Updated over a week ago
How do I add my Ben card to my Apple Pay?
Add your card to Apple pay to use your allowance on the go
Written by
Ben Team
Updated over a week ago
How do I add my Ben card to my Google Pay?
Add your card to Google pay to use your allowance on the go
Written by
Ben Team
Updated over a week ago
My transaction did not go through and now it is 'pending'. When will I get the money back?
How refunds work
Written by
Ben Team
Updated over a week ago
How do I update the phone number on my Ben card?
Update the phone number connected to your Ben card
Written by
Shaiyana Clocanas
Updated this week
Why was my transaction declined?
Your transaction may have been declined for a number of reasons!
Written by
Shaiyana Clocanas
Updated this week
What billing address do I use?
Written by
Ben Team
Updated over a week ago
Do I incur any fees when I use my Ben card abroad?
Written by
Ben Team
Updated over a week ago
What to do if you’ve used the wrong Ben card for a purchase
Used the wrong allowance card for a transaction? We can help!
Written by
Shaiyana Clocanas
Updated over a week ago