The Ben Card

How do I activate my Ben card?

Written by Ben Team
Updated over a week ago

Freezing your Ben card

What to do if you lose your card or have noticed unauthorised transactions on your card

Written by Josh Wilkinson
Updated over a week ago

When will I receive my plastic/physical cards?

Written by Ben Team
Updated over a week ago

What's the difference between my Passcode and my PIN?

Passcode vs. PIN

Written by Ben Team
Updated over a week ago

What you can purchase with your allowance(s)

A breakdown of where you can spend your allowances!

Written by Shaiyana Clocanas
Updated over a week ago

How do I add my Ben card to my Apple Pay?

Add your card to Apple pay to use your allowance on the go

Written by Ben Team
Updated over a week ago

How do I add my Ben card to my Google Pay?

Add your card to Google pay to use your allowance on the go

Written by Ben Team
Updated over a week ago

My transaction did not go through and now it is 'pending'. When will I get the money back?

How refunds work

Written by Ben Team
Updated over a week ago

How do I update the phone number on my Ben card?

Update the phone number connected to your Ben card

Written by Shaiyana Clocanas
Updated this week

Why was my transaction declined?

Your transaction may have been declined for a number of reasons!

Written by Shaiyana Clocanas
Updated this week

What billing address do I use?

Written by Ben Team
Updated over a week ago

Do I incur any fees when I use my Ben card abroad?

Written by Ben Team
Updated over a week ago

What to do if you’ve used the wrong Ben card for a purchase

Used the wrong allowance card for a transaction? We can help!

Written by Shaiyana Clocanas
Updated over a week ago