Information about FAQ’s on when and how reimbursements are paid once a request is sent and approved!

General Reimbursements Information

Information about when to expect your allowance renewal

When can I expect my allowance renewal?

What to do if you lose your card or have noticed unauthorised transactions on your card

Update the phone number connected to your Ben card

Your transaction may have been declined for a number of reasons!

Update your card shipping address in the platform by following the instructions below if you wish to request a new card to be delivered!

For articles on the different actions you can take with your Ben card

Trying to move money from Ben to a personal account or vice versa

Wanting to use your allowance card for a direct debit transaction!

A breakdown of where you can spend your allowances!

Used the wrong allowance card for a transaction? We can help!

The billing address linked to your Ben card

Here's some useful information about MCCs!

For articles on using your card in stores and online

When receiving your Ben card, here is a breakdown of how to activate it for use!

For articles around ordering and activating your physical Ben card!

Add your Ben card to Apple Pay to use your allowance on the go 📲

Add your card to Google Wallet to use your allowance on the go 📲

Having issues and receiving error messages when trying to add your Ben card to your Apple/Google Wallet

To make online payments with your Virtual Ben card, you'll need to access your card details from your Ben profile. Here's how!