How your Ben card renews automatically before it expires, how to activate the renewed card, and what changes on it.

What happens when my card is due to expire

Does Ben Charge an FX fee?

How to order a physical card via desktop and the mobile app.

Ordering and receiving your physical Ben card

How to add your Ben card to Apple Wallet or Google Wallet by entering your card details in your phone's wallet app.

Adding your Ben card to Apple Wallet or Google Wallet

What to do if you don't have a receipt for a transaction on your allowances!

I don't have a receipt, what should I do?

Uploading receipts for your allowance card transactions

Submitting a receipt for a Ben card transaction

Here you'll find instructions on how to upload a receipt vie the Mobile App for a Ben Card transaction

Submitting a receipt on the Ben App

Konky Wang

Ben Team

The Ben Card

How to update the mobile number on your Ben card, used for security codes when viewing card details or verifying your card in a digital wallet.

Updating the phone number connected to your Ben card

Resetting your passcode

Common reasons a Ben card won't add to Apple Wallet or Google Wallet, and what to do about each.

Why can't I add my Ben card to my Apple or Google Wallet?

How to freeze and unfreeze your Ben card, what the card statuses mean, and what to do if a card is blocked that you didn't freeze.

Freezing and unfreezing your Ben card

For articles on the different actions you can take with your Ben card

Card Actions

Using your Ben card when travelling abroad

Do I incur any fees when I use my Ben card abroad?

How to view your cards PIN

Add your card to Google Wallet to use your allowance on the go 📲

Adding your Ben card to a Google Wallet

Why a payment can show as 'pending', when the held money comes back, and why that timing is set by the merchant and card network.

My transaction did not go through and now it is 'pending'. When will I get the money back?

How a merchant refund reaches your Ben card, when to expect it, and how it works with your allowance's expiry.

Will I receive funds back on my card if refunded with a merchant?

For articles on using your card in stores and online

Using your Ben card

If you've ordered a Physical Ben card, here's a breakdown of how to activate it for use!

How do I activate my Physical Ben card?

Set your card shipping address in the platform by following the instructions below if you wish to request a new card to be delivered!

How to set your card shipping address

For articles around ordering and activating your physical Ben card!

Physical Ben Card

Do I have to submit a receipt for every transaction?

Submitting Receipts

Steps needed to submit a reimbursement via desktop or mobile app.

Submitting a reimbursement request

Restrictions on where/how reimbursements can be paid

Reimbursement restrictions

Reimbursements

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

AI title

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

You're not signed in on this browser. Sign in through this site's Messenger, then reload this page.

Sign in to view your company's tickets

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.