The Ben Card

How do I activate my Ben card?

Written by Ben Team
Updated over a week ago

I've lost my Ben card, or I have noticed some unauthorised transactions. What should I do?

What to do if you lose your card or have noticed unauthorised transactions on your card

Written by Ben Team
Updated over a week ago

When will I receive my plastic/physical cards?

Written by Ben Team
Updated over a week ago

What's the difference between my Passcode and my PIN?

Passcode vs. PIN

Written by Ben Team
Updated over a week ago

What can I purchase with my allowance(s)?

Written by Ben Team
Updated over a week ago

How do I add my Ben card to my Apple Pay?

Add your card to Apple pay to use your allowance on the go

Written by Ben Team
Updated over a week ago

How do I add my Ben card to my Google Pay?

Add your card to Google pay to use your allowance on the go

Written by Ben Team
Updated today

My transaction did not go through and now it is 'pending'. When will I get the money back?

How refunds work

Written by Ben Team
Updated over a week ago

How do I update the phone number on my card?

Update the phone number connected to your Ben card

Written by Ben Team
Updated over a week ago

Where can I use my Ben card?

Written by Ben Team
Updated over a week ago

Why was one of my transactions declined?

Declined Transactions

Written by Ben Team
Updated over a week ago

What billing address do I use?

Written by Ben Team
Updated over a week ago

I don't have enough funds in Ben to make a purchase, what are my options?

Written by Ben Team
Updated over a week ago

Can I transfer money from the Ben Card to my personal account and vice versa?

Written by Ben Team
Updated over a week ago

What happens to my card balance at the end of the week/month/year?

Written by Ben Team
Updated over a week ago

Do I incur any fees when I use my Ben card abroad?

Written by Ben Team
Updated over a week ago

I have used the wrong Ben card for a purchase, what shall I do?

Written by Ben Team
Updated over a week ago