Anna Davidson

Max Herrera

Krys Otulak

The Ben Card

What to do if you lose your card or have noticed unauthorised transactions on your card

Freezing/unfreezing your Ben card

Update the phone number connected to your Ben card

Updating the phone number connected to your Ben card

My transaction did not go through and now it is 'pending'. When will I get the money back?

Your transaction may have been declined for a number of reasons!

Why has my transaction declined?

Update your card shipping address in the platform by following the instructions below if you wish to request a new card to be delivered!

How to update your card shipping address

For articles on the different actions you can take with your Ben card

Card Actions

Does Ben Charge an FX fee?

Can I top up my own Ben card?

Trying to move money from Ben to a personal account or vice versa

Can I transfer money from my Ben card to a personal account?

Wanting to use your allowance card for a direct debit transaction!

The Ben Card & Direct Debits

Disputing a Transaction

A breakdown of where you can spend your allowances!

What you can purchase with your allowance(s)

Used the wrong allowance card for a transaction? We can help!

What to do if you’ve used the wrong Ben card for a purchase

The billing address linked to your Ben card

What billing address do I use?

Here's some useful information about MCCs!

What are Merchant Category Codes?

Information about when to expect your allowance renewal

When can I expect my allowance renewal?

For articles on using your card in stores and online

Using your Ben card

If you've ordered a Physical Ben card, here's a breakdown of how to activate it for use!

How do I activate my Physical Ben card?

Ordering and receiving your physical Ben card

For articles around ordering and activating your physical Ben card!

Physical Ben Card

Add your Ben card to Apple Pay to use your allowance on the go 📲

Adding your Ben card to Apple Pay

Add your card to Google Wallet to use your allowance on the go 📲

Adding your Ben card to a Google Wallet

Having issues and receiving error messages when trying to add your Ben card to your Apple/Google Wallet

I can’t add my Ben card to my Apple/Google Pay Wallet

To make online payments with your Virtual Ben card, you'll need to access your card details from your Ben profile. Here's how!

How to view my card details from a Desktop device

For articles around using your virtual Ben card!

Virtual Ben card

Uploading receipts for your allowance card transactions

Submitting a receipt for a Ben card transaction

What to do if you don't have a receipt for a transaction on your allowances!

I don't have a receipt, what should I do?

Submitting Receipts

Information about FAQ’s on when and how reimbursements are paid once a request is sent and approved!

General Reimbursements Information

Pay on your personal card but be reimbursed from your Ben Card! 💳

Submitting a reimbursement request

How to change the bank details for a reimbursement

How to update the bank details for your reimbursement

Waiting on your Reimbursement Request to be actioned and funds returned 💰

Reimbursement Timelines: When to Expect Your Payment

Can I cancel a reimbursement request?

Restrictions on where/how reimbursements can be paid

Reimbursement restrictions

Mandeep

Reimbursements

Find answers and get help from Intercom Support and Community Experts

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