Will I receive funds back on my card if refunded with a merchant?

How to renew your card when the expiry date is coming up

What happens when my card is due to expire

Is my Ben Card an actual card?

Does Ben Charge an FX fee?

Capital One: How To View Your Card Details

Ben Team

Anna Davidson

Lydia

The Ben Card

What to do if you lose your card or have noticed unauthorised transactions on your card.

Freezing/unfreezing your Ben card

Update the phone number connected to your Ben card

Updating the phone number connected to your Ben card

My transaction did not go through and now it is 'pending'. When will I get the money back?

Your transaction may have been declined for a number of reasons!

Why has my transaction declined?

Set your card shipping address in the platform by following the instructions below if you wish to request a new card to be delivered!

How to set your card shipping address

Resetting your passcode

For articles on the different actions you can take with your Ben card

Card Actions

Can I top up my own Ben card?

Trying to move money from Ben to a personal account or vice versa

Can I transfer money from my Ben card to a personal account?

Wanting to use your allowance card for a direct debit transaction!

The Ben Card & Direct Debits

Disputing a Transaction

A breakdown of where you can spend your allowances!

What you can purchase with your allowance(s)

Used the wrong allowance card for a transaction? We can help!

What to do if you’ve used the wrong Ben card for a purchase

The billing address linked to your Ben card

What billing address do I use?

Here's some useful information about MCCs!

What are Merchant Category Codes?

Information about when to expect your allowance renewal

When can I expect my allowance renewal?

How to view your cards PIN

Krys Otulak

Max Herrera

For articles on using your card in stores and online

Using your Ben card

If you've ordered a Physical Ben card, here's a breakdown of how to activate it for use!

How do I activate my Physical Ben card?

How to order a physical card via desktop and the mobile app.

Ordering and receiving your physical Ben card

For articles around ordering and activating your physical Ben card!

Physical Ben Card

Add your Ben card to Apple Pay to use your allowance on the go 📲

Adding your Ben card to Apple Pay

Add your card to Google Wallet to use your allowance on the go 📲

Adding your Ben card to a Google Wallet

Having issues and receiving error messages when trying to add your Ben card to your Apple/Google Wallet

I can’t add my Ben card to my Apple/Google Pay Wallet

To make online payments with your Virtual Ben card, you'll need to access your card details from your Ben profile. Steps for desktop and mobile app are both included.

How To View Your Card Details

For articles around using your virtual Ben card!

Virtual Ben card

Uploading receipts for your allowance card transactions

Submitting a receipt for a Ben card transaction

What to do if you don't have a receipt for a transaction on your allowances!

I don't have a receipt, what should I do?

Submitting Receipts

Information about FAQ’s on when and how reimbursements are paid once a request is sent and approved!

General Reimbursements Information

Steps needed to submit a reimbursement via desktop or mobile app.

Submitting a reimbursement request

How to change the bank details for a reimbursement.

How to update the bank details for your reimbursement

Waiting on your Reimbursement Request to be actioned and funds returned 💰

Reimbursement Timelines: When to Expect Your Payment

Can I cancel a reimbursement request?

Restrictions on where/how reimbursements can be paid

Reimbursement restrictions

Learn why reimbursements might not arrive and how to update them in a few easy steps.

I haven't received my reimbursement. Why?

Reimbursements

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.