What to do if you lose your card or have noticed unauthorised transactions on your card

Freezing/unfreezing your Ben card

Update the phone number connected to your Ben card

Updating the phone number connected to your Ben card

My transaction did not go through and now it is 'pending'. When will I get the money back?

Your transaction may have been declined for a number of reasons!

Why has my transaction declined?

Update your card shipping address in the platform by following the instructions below if you wish to request a new card to be delivered!

How to update your card shipping address

Resetting your passcode

Lydia

Anna Davidson

For articles on the different actions you can take with your Ben card

Card Actions

Find answers and get help from Intercom Support and Community Experts

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