All Collections
The Ben Platform
Submitting Receipts
I don't have a receipt, what should I do?
I don't have a receipt, what should I do?

What to do if you don't have a receipt for a transaction on your allowances!

Max Herrera avatar
Written by Max Herrera
Updated over a week ago

If you don't have a receipt, the first thing to do would be to contact the merchant, as they might be able to provide a receipt for the purchase.

If the merchant is not able to provide a receipt, please action the following:

  • Instructions on how to upload a receipt can be found here.

  • A "Ghost" receipt will need to be uploaded. When uploading this, please use the PDF attached at the end of this article.

  • Ensure a note is added on the receipt to explain the reason why the original receipt could not be obtained. Alternatively, please reach out to your HR Team about this to ensure they are aware of this, as they would be able to confirm what they may accept in replace of the original receipt!

If you need any further help with submitting a reimbursement request, please get in touch with our Support Team via our live chat 👉

Attachment icon
Did this answer your question?