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I don't have a receipt, what should I do?
I don't have a receipt, what should I do?

What to do if you don't have a receipt for a transaction on your allowances!

Max Herrera avatar
Written by Max Herrera
Updated this week

If you do not have a receipt, the first thing to do would be to contact the merchant you made the purchase from, as they may be able to provide you with a receipt for your purchase.

If the merchant is not able to provide a receipt, you will need to upload a 'ghost' receipt. To do this, please action the following:

  • Proceed with the steps on how to upload a receipt. These can be found here.

  • Please upload your 'ghost' receipt. This is usually a blank PDF file that can be uploaded with the transaction. There is one attached to this article for convenience.

  • Please make sure to add a note to the note section explaining why you do not have the original receipt. Alternatively, please reach out to your HR/finance team and share further context on why you were not able to upload the original receipt, as they may be able to suggest an alternative document that can be uploaded instead.

If you have any additional questions regarding uploading receipts, please reach out to our support team via chat and we'd be happy to troubleshoot further!

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