If you do not have a receipt, the first thing to do would be to contact the merchant you made the purchase from, as they may be able to provide you with a receipt for your purchase.
If the merchant is not able to provide a receipt, please action the following:
When viewing the transaction page, please click "I don't have a receipt".
Confirm that you can not provide a receipt for this transaction
This will be recorded on the platform and your transaction will be marked as "receipt unavailable".
Please only do this when there is no receipt available for the transaction.