Physical Ben cards are not dispatched automatically so if you'd like to have a physical copy of your card, you can order it via the platform!
Please note: Not all cards can be ordered physically, so if you do not have the option to order a physical card, this likely is not permitted for your allowance card.
How to order a physical card:
Click into the relevant allowance in your 'Wallet' tab.
You should see a banner displaying 'Order your plastic card'.
Once you select this, you should be presented with a page to enter your shipping address for your card delivery.
You will also need to set your 4-digit PIN code.
Select 'Order Card' and you are all done!
When to expect your physical card?
For UK deliveries, card can take up to 10 business days to reach your address.
For US deliveries, please allow up to 15 working days for your pysical card to arrive from the date of order.
For all other countries, it can take up to 20 working days.
If you have a custom design, it can take a little longer!
FAQs
How do I know if we have a customer design?
When you log in to your Ben app, you should see the branding within your 'Wallet'. If this your own company's branding, then you have a custom design!
I don't have the option to order a physical card!
Not all Ben accounts have the ability to order physical cards, however, you can add it to your Apple/Google wallet instead! Please see the linked articles below on how to add the cards to your wallet:
If you have any issues at all, please pop us a message in the chat box!