Our quick guide to navigating Ben, where you can learn how to setup your benefits and allowances fast!

Welcome to Ben

What can I ask Ben AI?

Anna Davidson

Max Herrera

Lydia

My Benefits

Info on how and when insurance documentation is sent out once a policy is live

When should I expect to receive my insurance documentation?

Adding family members/partners to your insurance to be covered for healthcare

Adding a dependant to your policy

Removing an added family member/spouse/partner from your existing benefit

Removing a dependant from your policy

Information on how long you can expect your insurance benefit to be in processing before this becomes Active!

When will my policy become Active?

How to make changes to a policy outside the initial enrolment window

Changing your policy outside of an enrolment window

Where to find important information about your benefit

The different statuses of a benefit

How to reactivate your benefits

How to adjust how you pay your benefit contributions.

How to adjust your benefit payment contributions

A qualifying life event which allow the benefit enrolment window to open outside the standard enrolment period

Submit a Qualifying Life Event

Understanding the pricing difference between the Benefit Tile and the Benefit View

Why are the benefit prices different on your dashboard and benefit view?

Having trouble locating your policy number? This article can direct you to the right place to find it

What is my policy number?

Learn how to check what’s covered in your benefit by finding and reading your policy documents or contacting your provider directly.

What does my benefit cover?

Manage your beneficiary details and percentages.

Editing the beneficiaries on your benefit

Krys Otulak

For articles around health benefits like medical & dental insurance

Managing Your Insurance Benefits

How to start using your subsidised Classpass benefit

How does the Classpass benefit work?

Information on how long you can expect your application to be processing before receiving your certificate and voucher!

What is the status of my Techscheme/Cyclescheme application?

I ordered a gift card through Ben and I haven't received it yet - can you help?

Gift Vouchers & how they work

For articles around Eyecare vouchers, Cycle-scheme and Tech-scheme

Managing Your Non-Insurance Benefits

Find answers and get help from Intercom Support and Community Experts

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