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Adding a dependant to your policy

Adding family members/partners to your insurance to be covered for healthcare

Shaiyana Clocanas avatar
Written by Shaiyana Clocanas
Updated over a week ago

You can do this easily in your Ben platform. By clicking into the benefit (being your Private Medical Insurance or Healthcare) you can scroll down to where you see Dependants.

Adding a Dependant to the platform


You’ll see your 'Dependants' section where you can see the saved information for dependants you have.

If you have already added dependant information, you will see them listed by name. Now you can click the checkbox next to their name, and see the price change correctly to show monthly payments.

If you need to add your dependants information, please click 'Add new dependant' and you will see a box pop-up.

Please fill out all of the information (boxes marked with * mean this information is mandatory).

Once the form has been filled out, be sure to click 'Save Changes' in order for this to be updated, and your dependant information to be saved on the platform.

Please note ❗️ ensure you enter all of this information correctly as this is what will be sent over to the insurance provider and uploaded onto the policy coverage!


Errors on this form can cause delays in the policy start date!

Please note ❗️ you must make sure you add any dependants when your configuration windows are open on the benefit, which usually last 30 days from your start date on the portal.


What happens after my dependant has been added on the platform?

You will now need to select the 'Tickbox' next to your dependants name and click 'Save Changes' underneath the price breakdown on the right of the benefit to confirm adding them to your policy.

Please note❗️If you don't follow the step above, your dependant will only be added to the platform and NOT your policy!

This information is then sent off to the insurance provider to be updated accordingly.

Policy documentation will be sent off once received by the insurance provider.

The dependants added will not receive their own policy number, but be covered under your number so make sure not to lose this information!

For any further questions on the status of your policy or added dependants, feel free to reach out to your insurance provider directly whose contact details will be listed in the written copy on the benefit.

Our support team are also always happy to help with anything they can through the live chat function 👉

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