There may be a few reasons you want to cancel your reimbursement request. You may have inserted the wrong bank account details by mistake, or the allowance you requested to be deducted is incorrect. Not to worry! We can help with that.
To cancel the request, please follow the steps below:
1. Locate the allowance that the reimbursement request is associated to in your 'Wallet' tab.
2. From there, select 'View Transactions'.
3. You should see your reimbursement request on that list of transactions. Please select 'View details' to view the request.
4. Please select 'Cancel Reimbursement request' in the top right corner to cancel it.
5. A pop up will appear asking you to confirm it once more. And that's it!
On the other hand, if the request has already been approved, please reach out to us via our chat support so we can assist you further.
Please note: If the request has been approved that week, and you reach out to us after this, the reimbursement might have already been issued and we will not be able to cancel it unfortunately. You can find more information about reimbursement timings here.