If your reimbursement hasn’t hit your account yet, there may be a few reasons.
Check out this help article for further insight into why:
Check it has been approved first
In order to receive the funds from a reimbursement, it must be approved first by your employer, once they review the transaction and receipt, if applicable. To check if it has been approved, login to your Ben account, review the reimbursement and check if it's noted as 'Approved'.
Check your bank details
Many reimbursement delays happen when an account number or sort code is entered incorrectly. It's actually the main reason for reimbursements declining. If the details are wrong, the transfer will fail when our finance team attempts to make payment. Review your bank details by checking out the article: How to update the bank details for your reimbursement
If you bank details are incorrect them, update them and let our team know so we can retry payment.
If the payment has been approved, your bank details are correct and you have waited more than 7 working days for the reimbursement, please reach out to our support team and we can investigate this one further for you.