Who pays the reimbursements?

Once your reimbursement request has been sent off and approved by your company admin (please see our article here for more information on reimbursement approvals and payment timings), this then needs to be paid out which occurs monthly by the Ben finance team.

All reimbursements requests must be approved by your admin team before these can be paid out by our finance team!

Why has the reimbursement already been deducted from my allowance balance?

Once a reimbursement request has been sent off, you will see this be removed from the allowance balance, however this does not mean it has already been paid out. The amount will be deducted typically immediately to ensure it is removed from the correct month’s allowance, and also to ensure there is enough allowance to cover the reimbursement.

How long does it take to arrive in my account once it's paid?

When this has been approved by your company admin, these are typically paid out on or around the 10th of each month, and can take up to 48 hours to be processed fully into the requested bank account.

For reimbursements submitted in a different currency, these may take up to 1-2 days longer due to currency conversion which is converted by our finance team, following the Mastercard exchange rate!

Please note ❗️ this may be slightly different from what you find on other exchange rate sources!

If you believe your reimbursement should have arrived, do have any further questions, please do get in touch with our Support Team via our live chat and we’d be happy to assist 👉