Our Help Centre is your first stop for support, offering detailed guides for every aspect of the platform:

💳 <a href="https://help.thanksben.com/en/collections/2746633-the-ben-card">The Ben Card</a> - Card management resources

➕ <a href="https://help.thanksben.com/en/collections/3400704-my-benefits">My Benefits</a> - Information about core benefits

🖥 <a href="https://help.thanksben.com/en/collections/3400682-the-ben-platform">The Ben Platform</a> - Platform-wide guidance

🔗 <a href="https://help.thanksben.com/en/collections/3401961-the-admin-portal">The Admin Portal</a> - Admin centre usage guides

- 💳 <a href="https://help.thanksben.com/en/collections/2746633-the-ben-card">The Ben Card</a> - Card management resources
- ➕ <a href="https://help.thanksben.com/en/collections/3400704-my-benefits">My Benefits</a> - Information about core benefits
- 🖥 <a href="https://help.thanksben.com/en/collections/3400682-the-ben-platform">The Ben Platform</a> - Platform-wide guidance
- 🔗 <a href="https://help.thanksben.com/en/collections/3401961-the-admin-portal">The Admin Portal</a> - Admin centre usage guides

Our platform automatically detects your role and provides appropriate access:

- Submit personal support requests
- Access chat support
- Track personal conversation history
- View employee-specific help articles

Access our chat support directly through the Ben platform:

Click the ? help icon (question mark in a circle) in the navigation bar

Look for support options in the bottom right corner

Click "Send us a message" to start a conversation

1. Click the ? help icon (question mark in a circle) in the navigation bar
2. Select "Contact support"
3. Look for support options in the bottom right corner
4. Click "Send us a message" to start a conversation

Our intelligent Ben bot is available to help resolve common queries quickly and efficiently. If you need to speak with a member of our support team, simply click "Talk to a person" during your chat session.

Quick Tip: The Ben bot is trained on our platform's features and common support queries, making it a fast way to get answers to straightforward questions.

A comprehensive guide outlining Ben's support resources, including the Help Centre, Support Portal, and support services.

Ben Support: Complete Guide for Employees

Find answers and get help from Intercom Support and Community Experts

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.

Ben Support: Complete Guide for Employees

The Ben Help Centre

Employee vs Admin Access

Chat Support