There are a few reasons you may need to freeze your card, like if you have lost it, or have noticed transactions you don't recognise.

If this happens to you, don't worry, we're here to help! The first thing to do though, is freeze your card.

As soon as you've realised, head in to the Ben platform and freeze it 🥶

This will block anyone trying to use your card and avoid any unauthorised transactions.

To freeze your card, go to the card view in Ben, reveal the card info and click on the snowflake to freeze your card

So you can get spending again, please reach out to our Support Team on our live chat 👋

We'll be able to mark your card as lost and order you a new card!