Looking to add a new benefit to the Ben platform? This can now be actioned via the ‘Benefits’ tab on the admin portal!
To get started, you will need to navigate to the 'Benefits' tab on the portal and select 'Create Benefit'. Once selected, you will be asked if this is a benefit that you already offer/provide to your employees or if this is a new benefit you want to offer, whether it's from our recommendations, you are bringing your own provider or you are building it from the beginning.
Based on your selection, you will see a list of benefit types to select from:
Once you have selected the type of benefit, you then need to answer a set of questions, to give us a better understanding of the benefit and your needs for it. These questions will go through:
Will the benefit be managed by a provider? A broker? Ben? Or you as the employer?
Are all employees eligible for this benefit? Or only some?
Does the benefit have a price or is it free?
Once those questions are answered, we will then determine if the benefit can be created in the admin portal with no further assistance needed from us or we may ask you to fill out a form with further details into the benefit. The reason we may ask you to do this, is based on the answers we received on how you want to set the benefit up. We may determine the benefit needs to be managed by us or needs eligibility rules.
What will it look like if I can add the benefit to the admin portal?
If no further information is needed, you will be brought to a new page where you can add additional details to your benefit, some optional:
Benefit Name
Benefit Display Name (This will be shown to both admins and employees)
Short Description
Benefit Overview (Text, styling Images and GIFs are compatible, but not videos)
Benefit Categories
Benefit Link (This would be a URL to the benefit you wish to share)
Benefit Link Name
Benefit Icon (This would be an image you wish to add to show on the benefit as the icon)
Icon Alt Text (Text to be read out by a screen reader when the icon cannot be seen in the admin portal)
Benefit Documents (Documents you may want to show to employees related to the benefit. Max size for files would be 8MB)
On the next page once the above is filled out, you are asked more questions on the benefit management:
Benefit Manager (This is managed by employer by default, meaning you must be able to fulfil this benefit without Ben)
Provider
Broker/Agent
Group Membership Number
Does The Benefit Renew?
Next, you will need to confirm the configuration of the benefit:
Enrolment Type (Opt in, opt out or locked)
Should admins be required to approve employee enrollment changes?
Do you want to prevent employees from rejoining the benefit immediately after opting out?
What information is required for enrollment?
Lastly you need to confirm the pricing, if there is a price. Once confirmed, you will be asked to confirm and publish the article. Please note: One created, the benefit cannot be deleted, but you can make changes to it after.
Once created, you can then assign it to a programme. And that's it! The benefit should show instantly to employees.
What will it look like if more information is needed by your team?
If we need more information, you will see this pop up after answering the initial questions:
Please provide a benefit name and select 'Continue' where you will be taken to an external form. Please provide as much context as possible for these questions. The more information, the better for our team to get this sorted quickly! Once it is filled out, please submit your answers and someone from our Marketplace team will be in touch via email to assist further. You can also check out the 'Benefit Requests' tab, just in case you need to review what answers you gave on the form.
If you are still unsure on any of the above or the process itself, please reach out to our support team who would be happy to assist further!