There are a number of reasons why a transaction may decline, and one of your transactions does decline, we will email you with the reason for this! The reason for your card declining could be any of the below:
1. You do not have enough funds on the particular Ben Card you're trying to use for this particular purchase
2. Commonly blocked transactions include:
Transfer to financial services institutions / banks
Cashback
ATM Withdrawals
Gambling
3. You have used the wrong billing address or CVV code. Please check you have the correct billing address and card details entered
4. Your card is frozen. You can always unfreeze your card by:
Logging in to Ben
Navigating to the particular card
Clicking on the ‘Card💳’ button
Hovering over the card and clicking ’Show’
Entering your Passcode
Selecting the Snowflake icon to Freeze/Unfreeze
