Sometimes, you’ll need to re-authenticate your HRIS integration in the Admin Control Centre of your company Ben account. This keeps the connection active so Ben can continue receiving updates from your HRIS platform.
Why Re-authentication Matters
If you don’t re-authenticate, a few things might go wrong:
Updates from your HRIS won’t come through automatically.
New hires or leavers might not show up correctly on Ben.
Employees could be reported late as new joiners, affecting their benefits coverage.
Employees who should no longer have benefits may still appear as active.
Any changes employees make might not be shared with benefit providers.
Basically, keeping the integration up-to-date ensures everything runs smoothly — no one misses out on their benefits!
How to Re-authenticate Your HRIS
Go to your Admin Portal in Ben, head to the Integrations page, and click Integrate HR System in the top right corner.
Select your HRIS system — make sure it’s the same one you used before — and follow the on-screen steps.
After completing these steps, you’ll see two integrations:
Your old integration will show as Enabled.
Your new integration will show as Pending Activation.
At this point, our team will finalise the new connection. Once everything is ready, it'll update on the Ben platform as Active — and you’ll be all set! 🎉
If your company has more than one instance, you only need to complete this for one instance. We’ll transfer the configuration to your other instances as needed.