# Ben Support

> Help center for Ben

## English

### Frequently Asked Questions

- [What is Ben?](https://help.thanksben.com/en/articles/8807456-what-is-ben.md)
- [Is my Ben card an actual card?](https://help.thanksben.com/en/articles/8807529-is-my-ben-card-an-actual-card.md)
- [How to log in to Ben](https://help.thanksben.com/en/articles/8807515-how-to-log-in-to-ben.md): Where to find your login page on web and mobile, which email to use, and what to expect when you sign in.
- [Is Ben my insurance provider?](https://help.thanksben.com/en/articles/8807479-is-ben-my-insurance-provider.md)
- [Can I claim on my insurance through Ben?](https://help.thanksben.com/en/articles/8807491-can-i-claim-on-my-insurance-through-ben.md)
- [I want to opt in/opt out of a benefit but I'm unable to and it looks like the window to do so has closed - can you help?](https://help.thanksben.com/en/articles/8807516-i-want-to-opt-in-opt-out-of-a-benefit-but-i-m-unable-to-and-it-looks-like-the-window-to-do-so-has-closed-can-you-help.md)
- [How much does it cost to add a dependant to my policy?](https://help.thanksben.com/en/articles/8807534-how-much-does-it-cost-to-add-a-dependant-to-my-policy.md)
- [I don't have my policy documents yet, can you help?](https://help.thanksben.com/en/articles/8807495-i-don-t-have-my-policy-documents-yet-can-you-help.md)
- [How do I opt-out of a benefit?](https://help.thanksben.com/en/articles/9627116-how-do-i-opt-out-of-a-benefit.md): You can opt-out of a benefit very simply in the platform if you wish to no longer have access to this!
- [How to download the Ben App](https://help.thanksben.com/en/articles/9104574-how-to-download-the-ben-app.md)
- [I'm not satisfied with the benefits I have available to me - can you help?](https://help.thanksben.com/en/articles/8807468-i-m-not-satisfied-with-the-benefits-i-have-available-to-me-can-you-help.md)
- [Can't log in? How to fix common sign-in problems](https://help.thanksben.com/en/articles/16734774-can-t-log-in-how-to-fix-common-sign-in-problems.md): What the most common Ben sign-in errors mean and how to fix them — wrong address, account not matching, no invite yet, expired invite link, and single sign-on problems.
- [How to reset your Ben login password](https://help.thanksben.com/en/articles/16734779-how-to-reset-your-ben-login-password.md): How to reset the password you use to log in to Ben, and how it differs from your card passcode.
- [What is SSO?](https://help.thanksben.com/en/articles/12002622-what-is-sso.md): What single sign-on \(SSO\) is and what it means when your company uses it to log in to Ben.

### The Ben Platform

- [Offers & Discounts](https://help.thanksben.com/en/articles/7039021-offers-discounts.md): How do they work?
- [How do I make a fund request?](https://help.thanksben.com/en/articles/5922930-how-do-i-make-a-fund-request.md)
- [Account Deletion Request](https://help.thanksben.com/en/articles/10374018-account-deletion-request.md): Learn how to request deletion of your Ben account and understand our data retention policies. Find step-by-step instructions for submitting an account deletion request and information about how we ...
- [How to update your personal details](https://help.thanksben.com/en/articles/10714825-how-to-update-your-personal-details.md): Where to update your personal details for your Ben profile on desktop and the mobile app.
- [How does ThanksBen use AI?](https://help.thanksben.com/en/articles/11017904-how-does-thanksben-use-ai.md): How AI is used in the ThanksBen platform
- [What devices or platforms does the mobile app support?](https://help.thanksben.com/en/articles/12621726-what-devices-or-platforms-does-the-mobile-app-support.md)
- [Setting up your Ben account](https://help.thanksben.com/en/articles/16734781-setting-up-your-ben-account.md): What the Ben invite email is, how the invite link sets up your account, and what to do if your link has expired.

### The Ben Card

- [What happens when my card is due to expire](https://help.thanksben.com/en/articles/13159180-what-happens-when-my-card-is-due-to-expire.md): How to renew your card when the expiry date is coming up
- [Is my Ben Card an actual card?](https://help.thanksben.com/en/articles/13213951-is-my-ben-card-an-actual-card.md)
- [Does Ben Charge an FX fee?](https://help.thanksben.com/en/articles/13214494-does-ben-charge-an-fx-fee.md)
- [Ordering and receiving your physical Ben card](https://help.thanksben.com/en/articles/4846503-ordering-and-receiving-your-physical-ben-card.md): How to order a physical card via desktop and the mobile app.
- [Adding your Ben card to Apple Pay](https://help.thanksben.com/en/articles/6004061-adding-your-ben-card-to-apple-pay.md): Add your Ben card to Apple Pay to use your allowance on the go 📲
- [I don't have a receipt, what should I do?](https://help.thanksben.com/en/articles/7913763-i-don-t-have-a-receipt-what-should-i-do.md): What to do if you don't have a receipt for a transaction on your allowances!
- [Submitting a receipt for a Ben card transaction](https://help.thanksben.com/en/articles/4846530-submitting-a-receipt-for-a-ben-card-transaction.md): Uploading receipts for your allowance card transactions
- [Submitting a receipt on the Ben App](https://help.thanksben.com/en/articles/8613758-submitting-a-receipt-on-the-ben-app.md): Here you'll find instructions on how to upload a receipt vie the Mobile App for a Ben Card transaction
- [Updating the phone number connected to your Ben card](https://help.thanksben.com/en/articles/5954409-updating-the-phone-number-connected-to-your-ben-card.md): Update the phone number connected to your Ben card
- [Resetting your passcode](https://help.thanksben.com/en/articles/9346436-resetting-your-passcode.md)
- [I can’t add my Ben card to my Apple/Google Pay Wallet](https://help.thanksben.com/en/articles/7146586-i-can-t-add-my-ben-card-to-my-apple-google-pay-wallet.md): Having issues and receiving error messages when trying to add your Ben card to your Apple/Google Wallet
- [Do I incur any fees when I use my Ben card abroad?](https://help.thanksben.com/en/articles/4846507-do-i-incur-any-fees-when-i-use-my-ben-card-abroad.md): Using your Ben card when travelling abroad
- [How to view your cards PIN](https://help.thanksben.com/en/articles/12688516-how-to-view-your-cards-pin.md)
- [Adding your Ben card to a Google Wallet](https://help.thanksben.com/en/articles/6003982-adding-your-ben-card-to-a-google-wallet.md): Add your card to Google Wallet to use your allowance on the go 📲
- [How do I activate my Physical Ben card?](https://help.thanksben.com/en/articles/4845185-how-do-i-activate-my-physical-ben-card.md): If you've ordered a Physical Ben card, here's a breakdown of how to activate it for use!
- [How to set your card shipping address](https://help.thanksben.com/en/articles/9626973-how-to-set-your-card-shipping-address.md): Set your card shipping address in the platform by following the instructions below if you wish to request a new card to be delivered!
- [Do I have to submit a receipt for every transaction?](https://help.thanksben.com/en/articles/4846533-do-i-have-to-submit-a-receipt-for-every-transaction.md)
- [Submitting a reimbursement request](https://help.thanksben.com/en/articles/5388158-submitting-a-reimbursement-request.md): Steps needed to submit a reimbursement via desktop or mobile app.
- [Reimbursement restrictions](https://help.thanksben.com/en/articles/10354311-reimbursement-restrictions.md): Restrictions on where/how reimbursements can be paid

### My Benefits

- [Welcome to Ben](https://help.thanksben.com/en/articles/9101124-welcome-to-ben.md): Our quick guide to navigating Ben, where you can learn how to setup your benefits and allowances fast!
- [What can I ask Ben AI?](https://help.thanksben.com/en/articles/11737432-what-can-i-ask-ben-ai.md)
- [How to update your personal details](https://help.thanksben.com/en/articles/13215051-how-to-update-your-personal-details.md)
- [Why are the benefit prices different on your dashboard and benefit view?](https://help.thanksben.com/en/articles/10534656-why-are-the-benefit-prices-different-on-your-dashboard-and-benefit-view.md): Understanding the pricing difference between the Benefit Tile and the Benefit View
- [How to adjust your benefit payment contributions](https://help.thanksben.com/en/articles/10031960-how-to-adjust-your-benefit-payment-contributions.md): How to adjust how you pay your benefit contributions.
- [Submit a Qualifying Life Event](https://help.thanksben.com/en/articles/10374862-submit-a-qualifying-life-event.md): A qualifying life event which allow the benefit enrolment window to open outside the standard enrolment period
- [What is my policy number?](https://help.thanksben.com/en/articles/11984819-what-is-my-policy-number.md): Having trouble locating your policy number? This article can direct you to the right place to find it
- [What does my benefit cover?](https://help.thanksben.com/en/articles/11985188-what-does-my-benefit-cover.md): Learn how to check what’s covered in your benefit by finding and reading your policy documents or contacting your provider directly.
- [Editing the beneficiaries on your benefit](https://help.thanksben.com/en/articles/12628852-editing-the-beneficiaries-on-your-benefit.md): Manage your beneficiary details and percentages.
- [Adding a dependant to your policy](https://help.thanksben.com/en/articles/6976355-adding-a-dependant-to-your-policy.md): Adding family members/partners to your insurance to be covered for healthcare
- [What is the status of my Techscheme/Cyclescheme application?](https://help.thanksben.com/en/articles/8105664-what-is-the-status-of-my-techscheme-cyclescheme-application.md): Information on how long you can expect your application to be processing before receiving your certificate and voucher!
- [I ordered a gift card through Ben and I haven't received it yet - can you help?](https://help.thanksben.com/en/articles/8807908-i-ordered-a-gift-card-through-ben-and-i-haven-t-received-it-yet-can-you-help.md)
- [Gift Vouchers & how they work](https://help.thanksben.com/en/articles/7035265-gift-vouchers-how-they-work.md): How do vouchers work
- [Perks at Work](https://help.thanksben.com/en/articles/13650724-perks-at-work.md)

### The Admin Portal

- [How to rate the priority of my Support Ticket](https://help.thanksben.com/en/articles/11697648-how-to-rate-the-priority-of-my-support-ticket.md): When to Use Each Priority
- [Your guide to getting customer support at Ben](https://help.thanksben.com/en/articles/7434856-your-guide-to-getting-customer-support-at-ben.md): Read here for more information on getting help with your questions on Ben!
- [Ben Support a Complete Guide for Admins](https://help.thanksben.com/en/articles/14717361-ben-support-a-complete-guide-for-admins.md): A comprehensive guide outlining Ben's support resources, including the Help Centre, Support Portal, and support services.
- [How to update home carousel as an admin](https://help.thanksben.com/en/articles/11837447-how-to-update-home-carousel-as-an-admin.md): Does your carousel need a refresh? Check out the steps below to action it!
- [3rd Party API Integration Guide](https://help.thanksben.com/en/articles/10087691-3rd-party-api-integration-guide.md)
- [Reward & Recognition Module](https://help.thanksben.com/en/articles/12470316-reward-recognition-module.md): Learn all about the reward and recognition wall and what is has to offer.
- [Manually removing/adding an employee from a programme](https://help.thanksben.com/en/articles/8232979-manually-removing-adding-an-employee-from-a-programme.md)
- [Manually adding new users to the platform](https://help.thanksben.com/en/articles/6125130-manually-adding-new-users-to-the-platform.md): Getting new joiners set up on Ben
- [How to action incomplete data and missing enrolment data](https://help.thanksben.com/en/articles/8121051-how-to-action-incomplete-data-and-missing-enrolment-data.md): How to fill out and complete missing requirements on user profiles within the platform.
- [What are the different roles & permissions?](https://help.thanksben.com/en/articles/8287450-what-are-the-different-roles-permissions.md): Here's a breakdown of all the preset roles available, and what each role can do on the ECC.
- [Exclude users from the HRIS on the admin portal](https://help.thanksben.com/en/articles/10374073-exclude-users-from-the-hris-on-the-admin-portal.md): Check out how to exclude certain employees from the HRIS integration on the admin portal so they have access to Ben for longer.
- [Assigning Custom Roles To Admins](https://help.thanksben.com/en/articles/12400090-assigning-custom-roles-to-admins.md): Step by step guide on how to assign custom roles to the admins in your company.
- [Creating & adding tags/notes to an employee](https://help.thanksben.com/en/articles/8306943-creating-adding-tags-notes-to-an-employee.md): How to create and add tags or notes to an employee
- [Viewing system notification sent to employees](https://help.thanksben.com/en/articles/12538288-viewing-system-notification-sent-to-employees.md): How to view what email notifications are sent to employees from the admin portal.
- [View custom roles and permissions for admins](https://help.thanksben.com/en/articles/12621146-view-custom-roles-and-permissions-for-admins.md): Not sure what permissions your custom roles include? You can now view all role permissions directly from the admin platform.
- [How to resend a platform invite](https://help.thanksben.com/en/articles/16734778-how-to-resend-a-platform-invite.md): How admins resend a Ben invite to an employee from ECC, how to spot who still needs to log in, and what to do if there's no resend option.
- [How to deactivate or reactivate an employee](https://help.thanksben.com/en/articles/16734776-how-to-deactivate-or-reactivate-an-employee.md): How admins deactivate a leaver in ECC, what happens to their access and funds, how to reactivate, and how this works when your company uses an HR system.
- [Opt EEs into benefits on their behalf](https://help.thanksben.com/en/articles/16773818-opt-ees-into-benefits-on-their-behalf.md): Manually opt an employee into a benefit via the admin portal
- [Managing a Budget](https://help.thanksben.com/en/articles/7068193-managing-a-budget.md)
- [Deducting funds from a user's card](https://help.thanksben.com/en/articles/6972843-deducting-funds-from-a-user-s-card.md): How to remove funds from a card connected to a programme
- [How to check the features enabled for an allowance](https://help.thanksben.com/en/articles/12991920-how-to-check-the-features-enabled-for-an-allowance.md): As an Admin, here's how you can tell what is set up for employees using an allowance
- [How to check why an employee is not eligible for a benefit](https://help.thanksben.com/en/articles/11659676-how-to-check-why-an-employee-is-not-eligible-for-a-benefit.md): If an employee isn't seeing a benefit, but has access to Ben, they might not be eligible.
- [How to re-order benefit tiles](https://help.thanksben.com/en/articles/11703170-how-to-re-order-benefit-tiles.md): Reordering benefit tiles allows you to control the order in which benefits appear to employees
- [Edit a benefit on behalf of an employee](https://help.thanksben.com/en/articles/11756749-edit-a-benefit-on-behalf-of-an-employee.md): Admins can now make edits to benefits on behalf of an employee via the Ben platform
- [How do I edit a benefit on the admin portal?](https://help.thanksben.com/en/articles/5922565-how-do-i-edit-a-benefit-on-the-admin-portal.md)
- [Manually opt an employee out of a benefit via the admin portal](https://help.thanksben.com/en/articles/10406595-manually-opt-an-employee-out-of-a-benefit-via-the-admin-portal.md): Follow the steps to remove an employee from a benefit directly within the admin portal.
- [Viewing an employees benefit enrolment history](https://help.thanksben.com/en/articles/12656847-viewing-an-employees-benefit-enrolment-history.md)
- [Checking an employees benefit/programme eligibility](https://help.thanksben.com/en/articles/12683860-checking-an-employees-benefit-programme-eligibility.md): Reasons why an employee may not have been added to a benefit as expected
- [Automatic Benefit Re-enrolment](https://help.thanksben.com/en/articles/13598310-automatic-benefit-re-enrolment.md): Automatic Benefit Re-enrolment is a powerful feature that allows you to automatically re-enrol employees back into benefits when they meet specific criteria, without manual intervention.
- [Navigating the Payroll Report](https://help.thanksben.com/en/articles/10966642-navigating-the-payroll-report.md): Understanding the New Layout
- [The Company Wallet Report](https://help.thanksben.com/en/articles/6329216-the-company-wallet-report.md): Digging deeper into the Company Wallet Report
- [Linked Accounts](https://help.thanksben.com/en/articles/10289710-linked-accounts.md): How to ensure that your GBP top-ups don't get rejected
- [Re-authenticating Your HRIS](https://help.thanksben.com/en/articles/10087635-re-authenticating-your-hris.md)

### Ben Customer Support

- [Ben Support: Complete Guide for Employees](https://help.thanksben.com/en/articles/10587013-ben-support-complete-guide-for-employees.md): A comprehensive guide outlining Ben's support resources, including the Help Centre, Support Portal, and support services.

### Implementation & Onboarding

- [Prohibited Jurisdictions](https://help.thanksben.com/en/articles/10087693-prohibited-jurisdictions.md)
- [What is required for KYC of Root Users?](https://help.thanksben.com/en/articles/10087694-what-is-required-for-kyc-of-root-users.md)
- [Allowed Business Types for Allowances](https://help.thanksben.com/en/articles/10087696-allowed-business-types-for-allowances.md)
- [Ultimate Beneficial Owner \(UBO\) Declaration Form](https://help.thanksben.com/en/articles/10087697-ultimate-beneficial-owner-ubo-declaration-form.md)
- [Acceptable Proof of Address documents \(KYB and KYC\)](https://help.thanksben.com/en/articles/10087699-acceptable-proof-of-address-documents-kyb-and-kyc.md)
- [SAML vs OIDC](https://help.thanksben.com/en/articles/12002639-saml-vs-oidc.md)
- [Setting up Okta SSO for your employees \(SAML\)](https://help.thanksben.com/en/articles/12003386-setting-up-okta-sso-for-your-employees-saml.md)
- [Setting up Microsoft SSO for your employees \(SAML\)](https://help.thanksben.com/en/articles/12003515-setting-up-microsoft-sso-for-your-employees-saml.md)
- [Setting up Google SSO for your employees \(SAML\)](https://help.thanksben.com/en/articles/12002756-setting-up-google-sso-for-your-employees-saml.md)
- [Setting up Microsoft or Google SSO for your employees \(OIDC\)](https://help.thanksben.com/en/articles/16734780-setting-up-microsoft-or-google-sso-for-your-employees-oidc.md): How to enable OIDC single sign-on for Microsoft or Google with Ben — the preconfigured option.

## Español

### ¡Preguntas frecuentes!

- [¿Qué es Ben?](https://help.thanksben.com/es/articles/8807456-que-es-ben.md)
- [¿Mi tarjeta Ben es una tarjeta real?](https://help.thanksben.com/es/articles/8807529-mi-tarjeta-ben-es-una-tarjeta-real.md)
- [¿Qué dirección de correo electrónico debo usar para iniciar sesión?](https://help.thanksben.com/es/articles/8807515-que-direccion-de-correo-electronico-debo-usar-para-iniciar-sesion.md)
- [¿Ben es mi proveedor de seguros?](https://help.thanksben.com/es/articles/8807479-ben-es-mi-proveedor-de-seguros.md)
- [¿Puedo realizar reclamos en mi seguro a través de Ben?](https://help.thanksben.com/es/articles/8807491-puedo-realizar-reclamos-en-mi-seguro-a-traves-de-ben.md)
- [Quiero suscribirme/ cancelar la suscripción a un beneficio, pero no puedo hacerlo y parece que el período para hacerlo ya ha vencido.](https://help.thanksben.com/es/articles/8807516-quiero-suscribirme-cancelar-la-suscripcion-a-un-beneficio-pero-no-puedo-hacerlo-y-parece-que-el-periodo-para-hacerlo-ya-ha-vencido.md)
- [¿Cuánto cuesta añadir un dependiente a mi póliza?](https://help.thanksben.com/es/articles/8807534-cuanto-cuesta-anadir-un-dependiente-a-mi-poliza.md)
- [Aún no he recibido los documentos de mi póliza, ¿pueden ayudarme?](https://help.thanksben.com/es/articles/8807495-aun-no-he-recibido-los-documentos-de-mi-poliza-pueden-ayudarme.md)
- [¿Qué pasa si rechazan mi reembolso?](https://help.thanksben.com/es/articles/9577608-que-pasa-si-rechazan-mi-reembolso.md)
- [¿Cómo puedo cancelar mi subscripción a un beneficio?](https://help.thanksben.com/es/articles/9627116-como-puedo-cancelar-mi-subscripcion-a-un-beneficio.md)
- [¿Cómo descargar la aplicación Ben?](https://help.thanksben.com/es/articles/9104574-como-descargar-la-aplicacion-ben.md)
- [No estoy satisfecho con los beneficios que tengo disponibles, ¿pueden ayudarme?](https://help.thanksben.com/es/articles/8807468-no-estoy-satisfecho-con-los-beneficios-que-tengo-disponibles-pueden-ayudarme.md)

### La plataforma Ben

- [Ofertas y descuentos ¿Cómo funcionan?](https://help.thanksben.com/es/articles/7039021-ofertas-y-descuentos-como-funcionan.md)
- [¿Cómo solicito fondos?](https://help.thanksben.com/es/articles/5922930-como-solicito-fondos.md)
- [Solicitud de eliminación de cuenta](https://help.thanksben.com/es/articles/10374018-solicitud-de-eliminacion-de-cuenta.md): Descubra cómo solicitar la eliminación de su cuenta Ben y conozca nuestras políticas de retención de datos. Encuentre instrucciones paso a paso para enviar una solicitud de eliminación de cuenta e ...
- [¿Cómo actualizar tus datos personales?](https://help.thanksben.com/es/articles/10714825-como-actualizar-tus-datos-personales.md): Dónde actualizar tus datos personales para tu perfil Ben en la computadora y la aplicación móvil.
- [¿Cómo utiliza ThanksBen la IA?](https://help.thanksben.com/es/articles/11017904-como-utiliza-thanksben-la-ia.md): Cómo se utiliza la IA en la plataforma ThanksBen
- [¿Qué dispositivos o plataformas son compatibles con la aplicación móvil?](https://help.thanksben.com/es/articles/12621726-que-dispositivos-o-plataformas-son-compatibles-con-la-aplicacion-movil.md)
- [¿Qué dirección de correo electrónico debo utilizar para iniciar sesión?](https://help.thanksben.com/es/articles/13213783-que-direccion-de-correo-electronico-debo-utilizar-para-iniciar-sesion.md)

### La Tarjeta Ben

- [¿Qué sucede cuando mi tarjeta está por caducar?](https://help.thanksben.com/es/articles/13159180-que-sucede-cuando-mi-tarjeta-esta-por-caducar.md): Cómo renovar su tarjeta cuando se acerca la fecha de caducidad
- [¿Mi tarjeta Ben es una tarjeta real?](https://help.thanksben.com/es/articles/13213951-mi-tarjeta-ben-es-una-tarjeta-real.md)
- [¿Ben cobra una comisión por cambio de divisas?](https://help.thanksben.com/es/articles/13214494-ben-cobra-una-comision-por-cambio-de-divisas.md)
- [Solicitar y recibir tu tarjeta física Ben](https://help.thanksben.com/es/articles/4846503-solicitar-y-recibir-tu-tarjeta-fisica-ben.md): ¿Cómo solicitar una tarjeta física a través de la computadora y la aplicación móvil?
- [Añadir tu tarjeta Ben a Apple Pay](https://help.thanksben.com/es/articles/6004061-anadir-tu-tarjeta-ben-a-apple-pay.md): Añade tu tarjeta Ben a Apple Pay para usar tu saldo dondequiera que estés 📲
- [No tengo el recibo, ¿qué debo hacer?](https://help.thanksben.com/es/articles/7913763-no-tengo-el-recibo-que-debo-hacer.md): ¿Qué hacer si no tienes el recibo de una transacción realizada con tus asignaciones?
- [Presentar un recibo por una transacción con la tarjeta Ben](https://help.thanksben.com/es/articles/4846530-presentar-un-recibo-por-una-transaccion-con-la-tarjeta-ben.md): Subir recibos por las transacciones realizadas con tu tarjeta de gastos
- [Actualizar el número de teléfono vinculado a tu tarjeta Ben](https://help.thanksben.com/es/articles/5954409-actualizar-el-numero-de-telefono-vinculado-a-tu-tarjeta-ben.md)
- [Restablecimiento de tu contraseña](https://help.thanksben.com/es/articles/9346436-restablecimiento-de-tu-contrasena.md)
- [No puedo agregar mi tarjeta Ben a mi Apple/Google Pay Wallet](https://help.thanksben.com/es/articles/7146586-no-puedo-agregar-mi-tarjeta-ben-a-mi-apple-google-pay-wallet.md): ¿Tienes problemas y recibes mensajes de error al intentar agregar tu tarjeta Ben a tu Apple/Google Wallet?
- [¿Tengo que pagar alguna tarifa por usar mi tarjeta Ben en el extranjero?](https://help.thanksben.com/es/articles/4846507-tengo-que-pagar-alguna-tarifa-por-usar-mi-tarjeta-ben-en-el-extranjero.md): Usar tu tarjeta Ben cuando viajas al extranjero
- [Cómo ver el PIN de tus tarjetas](https://help.thanksben.com/es/articles/12688516-como-ver-el-pin-de-tus-tarjetas.md): ¿Olvidaste el PIN de tu tarjeta? No te preocupes, nos pasa a todos. Puedes consultar rápidamente tu PIN en la plataforma o la aplicación de Ben en unos sencillos pasos.
- [Añadir tu tarjeta Ben a Google Wallet](https://help.thanksben.com/es/articles/6003982-anadir-tu-tarjeta-ben-a-google-wallet.md): Añade tu tarjeta a Google Wallet para usar tu asignación sobre la marcha 📲
- [¿Cómo activo mi tarjeta física Ben?](https://help.thanksben.com/es/articles/4845185-como-activo-mi-tarjeta-fisica-ben.md): Si ha solicitado una tarjeta física Ben, aquí le explicamos cómo activarla para poder utilizarla.
- [¿Cómo configurar la dirección de envío de tu tarjeta?](https://help.thanksben.com/es/articles/9626973-como-configurar-la-direccion-de-envio-de-tu-tarjeta.md): ¡Configura la dirección de envío de tu tarjeta en la plataforma siguiendo las instrucciones que se indican a continuación si deseas solicitar el envío de una nueva tarjeta!
- [¿Tengo que enviar un recibo por cada transacción?](https://help.thanksben.com/es/articles/4846533-tengo-que-enviar-un-recibo-por-cada-transaccion.md)
- [Enviar una solicitud de reembolso](https://help.thanksben.com/es/articles/5388158-enviar-una-solicitud-de-reembolso.md): Pasos necesarios para enviar una solicitud de reembolso desde computadora \(desktop\) o la aplicación móvil.
- [Cómo actualizar los datos bancarios para tu reembolso](https://help.thanksben.com/es/articles/5394131-como-actualizar-los-datos-bancarios-para-tu-reembolso.md)
- [Plazos de reembolso: cuándo esperar tu pago](https://help.thanksben.com/es/articles/5394110-plazos-de-reembolso-cuando-esperar-tu-pago.md): ¿Estás esperando que tu solicitud de reembolso sea procesada y recibir los fondos? 💰
- [¿Puedo cancelar una solicitud de reembolso?](https://help.thanksben.com/es/articles/8232982-puedo-cancelar-una-solicitud-de-reembolso.md)
- [Restricciones de reembolsos](https://help.thanksben.com/es/articles/10354311-restricciones-de-reembolsos.md)
- [No he recibido mi reembolso. ¿Por qué?](https://help.thanksben.com/es/articles/11985562-no-he-recibido-mi-reembolso-por-que.md): Si tu reembolso aún no ha llegado a tu cuenta, puede haber varias razones.

### Mis beneficios

- [Bienvenido a Ben](https://help.thanksben.com/es/articles/9101124-bienvenido-a-ben.md): Our quick guide to navigating Ben, where you can learn how to setup your benefits and allowances fast!
- [¿Qué puedo preguntarle a Ben AI?](https://help.thanksben.com/es/articles/11737432-que-puedo-preguntarle-a-ben-ai.md)
- [¿Cómo actualizar tus datos personales?](https://help.thanksben.com/es/articles/13215051-como-actualizar-tus-datos-personales.md): Dónde actualizar tus datos personales para tu perfil de Ben
- [Editar los beneficiarios de tu prestación](https://help.thanksben.com/es/articles/12628852-editar-los-beneficiarios-de-tu-prestacion.md)