Losing your card is never an enjoyable experience but don't worry, we're here to help!


How do I lock my card?

As soon as you've realised your card is lost, head in to the Ben platform and lock it 🔒


This will block anyone trying to use your card and avoid any unauthorised transactions.

To lock your card, go to the card view in Ben, reveal the card info and toggle the lock;

Card Unlocked

Card Locked

Reordering your card 💳

So you can get spending again, please reach out to our Support Team on support@thanksben.com or via our live chat 👉

We'll be able to mark your card as lost and order you a new card.

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